The World Press Photo Foundation has set up a complaints mechanism for its stakeholders.
Whenever we receive a complaint, we recognize something has gone wrong and that it is our responsibility to address it effectively.
We ask that complaints be directed to the respective team for the issue concerned:
Communications (communications@worldpressphoto.org), for all issues concerning the content and operation of social media channels and the website.
Contest (contest@worldpressphoto.org), for all issues about the foundation’s contest program.
Development (lennart@worldpressphoto.org), for all issues concerning external relations and partnerships.
Education (education@worldpressphoto.org), for all issues concerning any masterclasses, training programs, and the African Photojournalism Database.
Exhibitions (exhibitions@worldpressphoto.org), for all issues concerning the content and hosting of exhibitions.Finance (finance@worldpressphoto.org), for all issues concerning payments.
Human Resources (hr@worldpressphoto.org), for all issues concerning employment and hiring.
Office (office@worldpressphoto.org), for general issues not covered by other teams above.
Each complaint is settled and registered as soon as possible – but in no more than 21 days of its written submission.
If the party that lodged a complaint is not satisfied with how it has been settled, it is free to appeal to the executive director, who will consult with a member of the supervisory board. We will respond to the appeal within 21 days. At any given time, a party that has lodged a complaint can contact the foundation for information about its settlement.
